To help us provide a wider range of devices while keeping our supply chain as sustainable and efficient as possible, some orders may be fulfilled through our network of trusted sustainable partner distributors.

Where this applies, your device will be carefully prepared, tested and despatched directly to you by one of these partners on behalf of TechSocial. The equipment supplied through our partner network is held to the same high standards for refurbishment, testing, quality control and data security as devices supplied directly from our own facilities.

As the parcel is being physically despatched by our partner, the sender information on the shipping label or tracking information may occasionally display the partner distributor’s name or company details rather than TechSocial. This is simply because the parcel has been sent directly from their fulfilment facility and does not mean that you have received an unauthorised or separate order.

Your purchase, customer service, warranty and after-sales support remain with TechSocial and we work closely with our partners to ensure that every device meets our required standards and that you receive the same quality, protection and service you would expect when ordering directly from us.

This approach allows us to reduce unnecessary transportation and handling, avoid moving equipment between warehouses where possible and make use of established sustainable supply chains while continuing to offer you a reliable and high-quality service.