Warranty Policy

Thank you for purchasing from Techsocial. As a BSI-certified refurbished IT reseller, we stand behind the quality of every device we supply.

This Warranty Policy explains the additional warranty we provide and how it operates alongside your legal rights.

1. Your Statutory Rights (Consumers Only)

If you are purchasing as a consumer (an individual buying for personal use), your purchase is protected under the Consumer Rights Act 2015.

Your statutory rights include:

• The right to receive goods that are as described, fit for purpose and of satisfactory quality (taking into account that the device is refurbished).
• A 30-day short-term right to reject goods that are faulty.
• The right to a repair or replacement if a fault appears within the first 6 months (unless we can prove the fault was caused by misuse or accidental damage).
• The right to a price reduction or final rejection if repair or replacement is unsuccessful.

Nothing in this Warranty Policy limits or excludes your statutory rights.

2. About Our Refurbished Devices

All laptops and desktops sold by Techsocial are professionally refurbished devices.

This means:

• Devices may show cosmetic signs of previous use unless graded “Excellent” or otherwise stated.
• Internal components are tested, cleaned and verified for functionality.
• Storage devices are securely data wiped to industry standards.
• Batteries are tested to ensure functional performance. As rechargeable batteries are consumable components, gradual capacity reduction over time is considered normal wear and tear.

Cosmetic condition and battery performance are taken into account when determining satisfactory quality for refurbished goods.

3. Standard 12-Month Warranty (B2C & B2B)

Unless otherwise stated on the product listing, all devices include a 12-Month Return-to-Base (RTB) Hardware Warranty from the date of delivery.

This warranty covers:

• Hardware faults
• Internal component failure under normal use
• Defects not caused by accidental damage, liquid damage, misuse, or unauthorised modification

This warranty applies in addition to statutory rights (for consumers).

4. Return-to-Base (RTB) Process

If your device develops a fault during the warranty period:

1. Fill out our return form or contact our support team with:
   • Order number
   • Description of the issue
   • Photos or video if applicable
2. We will carry out initial troubleshooting where appropriate.
3. If return is required, we will provide return instructions.

Return Costs

For Consumer Customers:

• If a fault occurs within the first 6 months and is confirmed as a valid warranty fault, we will cover reasonable return costs.
• After 6 months, return shipping may be the customer’s responsibility unless otherwise agreed.

For Business Customers:

• Return shipping to our service centre is the customer’s responsibility unless otherwise agreed in writing.

Customers are responsible for ensuring devices are securely packaged for return. We strongly recommend retaining original packaging.

5. Repair, Replacement & Resolution

Where a valid warranty fault is confirmed:

• We will repair the device, or
• Replace it with an equivalent refurbished unit of similar specification and condition.

Repairs or replacements will be completed within a reasonable time and without significant inconvenience (for consumers).

If repair or replacement is not possible, we reserve the right to offer:

• A like-for-like replacement, or
• A partial or full refund in accordance with statutory obligations.

Any replacement device continues under the original warranty period (it does not restart the 12-month term unless expressly stated).

6. What Is Covered

• Motherboard faults
• CPU failure
• RAM failure
• SSD/HDD failure (excluding data loss)
• GPU failure (where applicable)
• Internal hardware defects under normal use

7. What Is Not Covered

The warranty does not cover:

• Accidental damage (drops, cracks, impact damage)
• Liquid damage
• Electrical surge damage
• Misuse or neglect
• Unauthorised repairs or modifications
• Software issues caused by third-party installations
• Virus or malware infections
• Data loss (customers are responsible for backing up data)
• Cosmetic deterioration
• Normal wear and tear
• Battery degradation consistent with normal use

If a returned device is found not to have a warranty fault, we reserve the right to charge a reasonable inspection fee and return shipping cost (business customers only).

8. Extended Warranty Options

Selected devices may be eligible for an extended 3-Year Warranty at additional cost.

Extended warranties:

• Extend hardware fault coverage only
• Do not cover accidental damage unless explicitly stated
• Do not affect statutory rights (for consumers)

Eligibility and pricing must be confirmed at or shortly after purchase.

9. Business Customer Warranty (B2B)

Where goods are purchased in the course of business:

• The 12-month RTB warranty applies as a contractual warranty.
• The Consumer Rights Act 2015 does not apply.
• Time for repair is not of the essence unless agreed in writing.
• We shall not be liable for indirect, consequential or loss-of-profit claims arising from hardware failure.

This does not exclude liability for death or personal injury caused by negligence.

10. Chargeback & Misuse Protection

We reserve the right to:

• Inspect and test all returned devices.
• Refuse warranty claims where evidence of accidental damage, liquid ingress, tampering or unauthorised repair is found.
• Record serial numbers and internal component identifiers to prevent fraudulent claims.

False or abusive claims may be refused and reported where appropriate.

11. How to Make a Claim

To begin a warranty claim, fill out our return form or contact our support team with:

• Your order number
• A detailed description of the issue
• Photos or video evidence if applicable

We aim to respond to all warranty enquiries promptly and professionally.