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Delivery Policy

Thank you for shopping with Techsocial. As a BSI-certified refurbished IT reseller, we are committed to delivering your device securely, efficiently and in compliance with UK consumer and commercial law.

  1. Delivery Areas

We currently deliver to:

  • UK Mainland addresses only

We do not deliver to:

  • Northern Ireland
  • Channel Islands
  • Isle of Man
  • Scottish Highlands & Islands (unless agreed in writing prior to purchase)
  • PO Boxes or parcel forwarding services

If an order is placed for an excluded location, we reserve the right to cancel and refund the order.

  1. Delivery Charges

FREE Standard Delivery is provided on all laptop and desktop orders to UK Mainland addresses.

No minimum spend applies.

  1. Delivery Timeframes

Standard Delivery: 3–5 working days

  • Working days are Monday to Friday (excluding UK Bank Holidays).
  • Orders are not despatched on weekends or official UK Bank Holidays.
  • Orders must be placed before our daily cut-off time to begin processing that working day.

Important

Delivery timeframes are estimates only and are not guaranteed. While we make every reasonable effort to meet the stated timeframe, delays may occur due to circumstances outside our control.

In accordance with the Consumer Contracts Regulations 2013, goods will be delivered within 30 days of order confirmation unless otherwise expressly agreed.

  1. Order Processing

All refurbished devices undergo:

  • Diagnostic testing
  • Hardware validation
  • Secure data wiping
  • Quality control inspection

Where hardware upgrades (e.g. RAM or SSD upgrades) are selected, additional processing time may be required to allow installation, configuration and testing.

You will receive:

  1. Order confirmation email
  2. Dispatch confirmation email with tracking number
  3. Courier notification with delivery time window (where available)

 

  1. Delivery Method & Signature Requirement

All laptops and desktops are shipped using a fully tracked courier service.

A signature is required upon delivery.

You must ensure that someone is available at the delivery address to sign for the goods.

We reserve the right to refuse delivery to unsafe or inaccessible locations.

  1. Risk & Transfer of Responsibility

Consumer Customers (B2C)

Under the Consumer Rights Act 2015, risk passes to you when:

  • The goods come into your physical possession, or
  • A person identified by you takes possession of the goods.

If you instruct the courier to:

  • Leave the parcel in a safe place, or
  • Deliver to a neighbour without signature,

Liability for loss or damage passes to you once the courier confirms delivery in accordance with your instructions.

Business Customers (B2B)

For business purchases, risk transfers upon:

  • Delivery to the delivery address, or
  • First attempted delivery by the courier.

Title to the goods transfers only once full cleared payment has been received.

  1. Billing & Delivery Address Verification

For fraud prevention and security purposes:

  • Orders paid by Debit or Credit Card must have matching billing and delivery addresses, unless additional verification is successfully completed.
  • Where billing and delivery addresses differ, we may request proof of identity or alternative payment methods.
  • We reserve the right to cancel and refund orders where verification cannot be completed satisfactorily.

Refunds for cancelled orders will be processed to the original payment method within 14 days.

Business customers requiring delivery to an alternative address should contact our Customer Service Team prior to ordering.

  1. Failed Delivery Attempts

If delivery is attempted and unsuccessful:

  • The courier may attempt redelivery.
  • The courier may return the goods to us after failed attempts.

Where goods are returned due to:

  • Customer unavailability
  • Incorrect address provided
  • Refusal to accept delivery

We reserve the right to charge reasonable redelivery costs.

If a refund is requested following return to sender, original outbound shipping costs (where applicable) and return courier charges may be deducted.

  1. Lost or Damaged in Transit

If your order arrives damaged or incomplete:

  • You must notify us within 48 hours of confirmed delivery.
  • Photographic evidence of packaging and product condition may be required.

We will investigate with the courier and provide a repair, replacement or refund where appropriate.

Nothing in this section affects your statutory rights.

  1. Delays Outside Our Control (Force Majeure)

We are not liable for delays caused by events outside our reasonable control, including but not limited to:

  • Courier network disruption
  • Severe weather
  • Industrial action
  • Government restrictions
  • System failures
  • Supply chain disruption

Where such delays occur, we will keep you informed and deliver the goods as soon as reasonably possible.

  1. Business Customer Delivery Terms

For business customers:

  • Delivery dates are estimates only.
  • Time of delivery is not of the essence unless expressly agreed in writing.
  • We shall not be liable for indirect or consequential losses arising from delayed delivery.
  1. Contact Us

If you have any delivery queries, please contact hello@techsocial.tech who will be happy to assist.