Returns & Warranty FAQ

Q1: What is covered under the standard warranty?

• Grade A Refurbished Hardware: 1-year coverage
• Grade A+ BSI-Certified Hardware: 2-year coverage
  Covers manufacturing defects and hardware malfunctions, but not accidental damage, misuse or cosmetic issues.

Q2: Can I extend my warranty?

• Yes! You can purchase an extended warranty for up to 3 years.
• Must be purchased at checkout or within 30 days of delivery.

Q3: How do I return a product?

1. Fill out our return form
2. Receive a Return Merchandise Authorisation (RMA)
3. Ship your product (or arrange pickup for businesses)
4. We inspect and process repair, replacement or refund

Q4: How long does it take to process a return?

• Once we receive your item, inspection usually takes 3–5 business days.
• Repair or replacement timelines may vary depending on product availability.

Q5: What if my product is damaged after delivery?

• If the damage is due to manufacturing defects, it’s covered under warranty.
• Damage from accidents, misuse or unauthorised repairs is not covered.

Q6: Are returns free?

• Consumers: Return shipping is the responsibility of the customer unless defect is confirmed.
• Businesses: Shipping/pickup arranged according to the purchase agreement.

Q7: How are refunds handled?

• Consumers: Refunds issued to the original payment method
• Businesses: Refunds follow the invoice terms

Q8: What if I’m a business ordering multiple items?

• We offer invoice-based purchases with net payment terms.
• Returns and warranty claims are handled individually for each item.

Q9: Can I repair my product myself or through a third party?

• No. Unauthorised repairs void the warranty.
• Please always contact TechSocial support for any repairs or replacement.

Q10: Who can I contact for more information?

• Email: returns@techsocial.tech

Use the form below and a member of our team will be in touch.