0
Your Cart
£0.00
Privacy Policy;

This Privacy Policy sets out how we, TechSocial, collect, store and use information about you when you use or interact with our website, https://Techsocial.tech (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 01st January 2026.

1. Who We Are

TechSocial is a company registered in England and with its registered office at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. For the purposes of UK data protection law, we are the data controller of your personal data. If you have any questions about this Privacy Policy or your personal data, please contact us at: hello@techsocial.tech

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Identity and Contact Data

  • Full name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Company name and VAT number (if applicable)

2.2 Transaction Data

  • Details of products purchased
  • Order history
  • Refund and return records
  • Donation records

Payment information is processed securely by third-party payment providers and is not stored by us unless necessary for accounting purposes.

2.3 Technical Data

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website usage information

2.4 Marketing and Communications Data

  • Preferences for receiving marketing communications
  • Responses to surveys or campaigns

    3. How We Collect Your Data

    We collect personal data:

    • When you create an account
    • When you place an order
    • When you donate devices or funds
    • When you contact us
    • When you subscribe to marketing communications
    • Automatically via cookies and analytics technologies
    • From payment providers and delivery partners where necessary

    4. Legal Basis for Processing

    We only process your personal data where we have a lawful basis under UK GDPR. These include:

    4.1 Contractual Necessity

    Processing necessary to perform a contract with you, including:

    • Processing orders
    • Delivering products
    • Managing your account
    • Providing customer support

    4.2 Legal Obligation

    • Processing required to comply with legal requirements, including:

    • Tax and accounting obligations
    • Fraud prevention
    • Regulatory compliance

    4.3 Legitimate Interests

    Processing necessary for our legitimate business interests, including:

    • Website improvement and analytics
    • Fraud detection
    • Security monitoring
    • Business development

    We ensure our legitimate interests do not override your rights and freedoms.

    4.4 Consent

    Where required, we rely on your consent, including for:

    • Marketing communications
    • Non-essential cookies

      • You may withdraw your consent at any time.

    5. How We Use Your Data

    We use your personal data to:

    • Process and fulfil orders
    • Deliver products
    • Provide customer support
    • Issue refunds
    • Send service-related communications
    • Improve our Website
    • Send marketing communications (where consented)
    • Prevent fraud and maintain security
    • Comply with legal obligations

    We do not sell your personal data.

    6. Cookies and Tracking

    We use essential, functional, analytical and marketing cookies.

    Non-essential cookies are only activated after you provide consent through our cookie banner.

    You may withdraw consent at any time by adjusting your cookie preferences via the Website or your browser settings.

    Further details are provided in our Cookie Policy.

    7. Profiling and Automated Decision-Making

    We may use analytics tools to understand how users interact with our Website. This may involve profiling based on browsing behaviour.

    These activities are used for:

    • Improving Website performance
    • Tailoring content
    • Marketing effectiveness analysis

      • We do not make decisions based solely on automated processing that have legal or similarly significant effects on you. You may object to profiling by adjusting your cookie preferences or contacting us.

    8. Sharing Your Data

    We may share personal data with:

    • Payment processors
    • Delivery providers
    • IT hosting providers
    • Analytics providers
    • Professional advisers
    • Regulatory authorities where legally required

    All third parties are required to process data securely and in compliance with data protection laws.

    9. International Transfers

    Some service providers may be located outside the UK.

    Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

    • UK International Data Transfer Agreements (IDTA)
    • Standard Contractual Clauses
    • Adequacy decisions approved by the UK Government

    10. Data Retention

    We retain personal data only as long as necessary for the purposes described in this Policy:

    • Order and financial records: 6 years (legal requirement)
    • Account data: Until account closure plus 12 months
    • Marketing data: Until consent is withdrawn
    • Customer enquiries: Up to 3 years
    • Analytics data: Up to 26 months

    After these periods, data is securely deleted or anonymised.

    11. Data Security

    We implement appropriate technical and organisational measures to protect personal data, including:

    • Secure servers
    • Encryption where appropriate
    • Access controls
    • Monitoring for security threats

    While we take reasonable steps to protect data, no online system can be guaranteed to be completely secure.

    12. Data Breach Procedures

    We maintain procedures to detect, report and investigate personal data breaches.

    Where required by law, we will notify the Information Commissioner’s Office (ICO) and affected individuals without undue delay.

    13. Your Rights

    Under UK GDPR, you have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion
    • Restrict processing
    • Object to processing
    • Withdraw consent
    • Request data portability
    • Lodge a complaint

    To exercise your rights, please contact us at hello@techsocial.tech.

    We may request proof of identity before fulfilling requests.

    You also have the right to complain to the Information Commissioner’s Office (ICO):

    Website: www.ico.org.uk

    Telephone: 0303 123 1113

    14. Children’s Data

    Our Website and services are not intended for individuals under the age of 18.

    We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

    15. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. The latest version will always be available on our Website. Where changes are material, we may notify users by email or prominent Website notice.