Thank you for purchasing from TechSocial. As a BSI-certified refurbished IT reseller, we stand behind the quality of every device we supply. This Warranty Policy explains the warranty we provide and how it operates alongside your legal rights.

Your Statutory Rights (Consumers Only)

If you are purchasing as a consumer (an individual buying for personal use), your purchase is protected under the Consumer Rights Act 2015.

Your statutory rights include:

• The right to receive goods that are as described, fit for purpose and of satisfactory quality (taking into account whether the device is refurbished or new).
• A 30-day short-term right to reject goods that are faulty.
• The right to a repair or replacement if a fault appears within the first 6 months (unless we can prove the fault was caused by misuse or accidental damage).
• The right to a price reduction or final rejection if repair or replacement is unsuccessful.

Nothing in this Warranty Policy limits or excludes your statutory rights.

About Our Products

TechSocial supplies a range of products including BSI-certified refurbished hardware, Dell Outlet systems and new hardware stock.

This means:

• Refurbished devices may show cosmetic signs of previous use unless graded “Excellent” or otherwise stated.
• Internal components are tested, cleaned and verified for functionality.
• Storage devices are securely data wiped to industry standards.
• Batteries are tested to ensure functional performance.
• New stock devices are supplied factory sealed unless otherwise stated.
• Dell Outlet products are manufacturer-certified and may include Dell Premium Support or ProSupport onsite warranty where specified.

As rechargeable batteries are consumable components, gradual capacity reduction over time is considered normal wear and tear.

Warranty Periods

Warranty periods vary by product type and are clearly displayed within each product description at the time of purchase.

BSI-Certified Refurbished Products

• Include a 3-Year Return-to-Base (RTB) Hardware Warranty as standard.

Dell Outlet Products

• Include either a 1-Year or 3-Year Warranty, depending on the individual product listing.
• Some Dell Outlet products may also include Dell Premium Support or Dell ProSupport Onsite Warranty, where specified in the product description.

New Stock Products

• Include either a 1-Year or 3-Year Manufacturer or RTB Warranty, depending on the product.
• Products supplied with a 1-year warranty may be eligible for an upgrade to a 3-year warranty at additional cost.

The applicable warranty period for every product is displayed within the product listing and forms part of the purchase contract.

Return-to-Base (RTB) Process

If your device develops a fault during the applicable warranty period:

• Fill out our return form or contact our support team with:
  • Order number
  • Description of the issue
  • Photos or video if applicable
• We will carry out initial troubleshooting where appropriate.
• If return is required, we will provide return instructions.

For products covered by an onsite manufacturer warranty (such as Dell ProSupport), claims may be handled directly by the manufacturer in accordance with their service terms.

Return Costs

All customers are responsible for the cost of shipping items back to our service centre when making a warranty claim, unless otherwise agreed in writing.

This applies to:

• Consumer customers
• Business customers
• Refurbished products
• Dell Outlet products
• New stock products

Customers are responsible for ensuring devices are securely packaged for transit. We strongly recommend retaining original packaging or using equivalent protective packaging.

TechSocial is not responsible for damage caused by insufficient packaging during return transit.

Where a warranty claim is validated and a repair or replacement is completed, return shipping back to the customer will be covered by TechSocial unless otherwise stated.

Repair, Replacement & Resolution

Where a valid warranty fault is confirmed, we will:

• Repair the device, or
• Replace it with an equivalent refurbished, outlet, or new unit of similar specification and condition.

Repairs or replacements will be completed within a reasonable time and without significant inconvenience (for consumers).

If repair or replacement is not possible, we reserve the right to offer:

• A like-for-like replacement, or
• A partial or full refund in accordance with statutory obligations.

Any replacement device continues under the original warranty period unless expressly stated otherwise.

What Is Covered

• Motherboard faults
• CPU failure
• RAM failure
• SSD/HDD failure (excluding data loss)
• GPU failure (where applicable)
• Internal hardware defects under normal use
• Manufacturer-covered defects (where applicable)

What Is Not Covered

The warranty does not cover:

• Accidental damage (drops, cracks, impact damage)
• Liquid damage
• Electrical surge damage
• Misuse or neglect
• Unauthorised repairs or modifications
• Software issues caused by third-party installations
• Virus or malware infections
• Data loss (customers are responsible for backing up data)
• Cosmetic deterioration
• Normal wear and tear
• Battery degradation consistent with normal use

If a returned device is found not to have a warranty fault, we reserve the right to charge a reasonable inspection fee and return shipping cost (business customers only).

Warranty Upgrades

Selected new stock devices supplied with a 1-year warranty may be eligible for a warranty extension to 3 years at additional cost.

Eligibility and pricing must be confirmed before or at the time of purchase.

Business Customer Warranty (B2B)

Where goods are purchased in the course of business:

• The stated product warranty applies as a contractual warranty.
• The Consumer Rights Act 2015 does not apply.
• Time for repair is not of the essence unless agreed in writing.
• We shall not be liable for indirect, consequential, or loss-of-profit claims arising from hardware failure.

This does not exclude liability for death or personal injury caused by negligence.

Chargeback & Misuse Protection

We reserve the right to:

• Inspect and test all returned devices.
• Refuse warranty claims where evidence of accidental damage, liquid ingress, tampering or unauthorised repair is found.
• Record serial numbers and internal component identifiers to prevent fraudulent claims.

False or abusive claims may be refused and reported where appropriate.

How to Make a Claim

To begin a warranty claim, fill out our return form within the returns policy or contact our support team with:

• Your order number
• A detailed description of the issue
• Photos or video evidence if applicable

We aim to respond to all warranty enquiries promptly and professionally.

Copyright The copyright in this Warranty Policy is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. All intellectual property rights in this document are reserved.