These Terms of Use, and any documents referred to herein, set out the terms and conditions on which you are permitted to use our website, https://techsocial.tech (our website). By using our website, you agree to be bound by, and to comply with, these Terms of Use. These Terms of Use are effective from 01st January 2026. Please read these Terms of Use carefully. We recommend that you print off a copy of these Terms of Use for your records, as well as any future versions of them, as we may update them from time to time.

Who these Terms apply to

These Terms apply to both consumers and business customers. If you are acting for purposes relating to your trade, business or profession, you are a Business Customer. If you are purchasing as an individual outside of business purposes, you are a Consumer. Different rights and protections apply depending on your status.

Formation of contract

A legally binding contract is formed when we accept your order and confirm payment. We reserve the right to refuse or cancel any order at our discretion, including where products are unavailable, pricing errors occur, or fraud is suspected.

Nature of refurbished products

Unless expressly stated otherwise, all products supplied by us are refurbished. Refurbished products may show signs of previous use. All grading descriptions are indicative only and reflect our subjective assessment rather than a guarantee of condition. Products are supplied “as is”, subject only to mandatory consumer rights.

Pricing and payment

All prices are listed in GBP unless stated otherwise. Payment must be made in full prior to dispatch unless alternative credit terms have been agreed in writing. Where payment is overdue, Business Customers agree that statutory interest may be charged under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services or deliveries where accounts are overdue.

Delivery, risk and title

Any delivery dates provided are estimates only. For Consumers, risk in the goods passes on delivery. For Business Customers, risk passes when the goods are dispatched. Ownership of the goods does not transfer until full cleared payment has been received. Until title passes, Business Customers must store goods securely, keep them insured and must not resell or transfer them without our written consent. We reserve the right to recover unpaid goods.

Inspection and acceptance for business customers

Business Customers must inspect all goods within 48 hours of receipt. Any defects, shortages or issues must be notified to us in writing within three business days. Failure to notify within this period constitutes acceptance of the goods.

Warranties

Consumers benefit from statutory rights under the Consumer Rights Act 2015. For Business Customers, all implied warranties and conditions, including those under the Sale of Goods Act 1979, are excluded to the fullest extent permitted by law. No warranty is given that products are fit for any particular purpose unless expressly agreed in writing.

Data and device content

We accept no responsibility for any data stored on devices prior to resale, redistribution or donation. Customers are solely responsible for backing up all data before transferring any device to us or purchasing any refurbished device from us.

Where data wiping services are provided, these are carried out using commercially reasonable, industry‑standard processes. However, no guarantee is given that data will be completely irrecoverable by advanced or forensic methods.

For Business Customers, we exclude all liability for data loss, corruption of data, cyber incidents, data security breaches, regulatory fines relating to data and any business interruption arising from data issues. We are not responsible for third‑party claims arising from residual data, customer failures to remove data, or misuse of devices after risk has passed.

Any liability relating to data services is excluded entirely for Business Customers and, for Consumers, limited to the price paid for the relevant service.

Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.

For Consumers, our total liability is limited to the price paid for the relevant product or service.

For Business Customers, we exclude liability for loss of profit, revenue, business, contracts, anticipated savings, data, goodwill and any indirect or consequential losses. Our total aggregate liability shall not exceed the lower of £5,000 or the total amount paid by the Business Customer in the twelve months preceding the claim.

Indemnity for business customers

Business Customers agree to indemnify and hold TechSocial harmless against all claims, losses and liabilities arising from resale, redistribution, modification of products, regulatory non‑compliance, data wiping failures caused by customer omissions and third‑party claims.

Impact reporting

Any environmental, social or impact reporting provided by us is based on estimates and available data. No warranty is given as to accuracy, regulatory acceptance or suitability for compliance purposes. Such reports must not be relied upon as legal, financial or regulatory advice.

Force majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including supply chain disruption, cyber incidents, labour disputes, or government action.

Enterprise and commercial clients

Where separate enterprise or commercial agreements are entered into, those agreements shall take precedence. Unless expressly agreed in writing and signed by a director, no exclusivity, minimum volumes, service levels or extended liability apply. Customer purchase orders or terms do not override these Terms.

Data protection

Personal data is processed in accordance with our Privacy Policy.

Governing law

These Terms are governed by the laws of England and Wales. Business Customers agree to the exclusive jurisdiction of the courts of England and Wales.